Privacy Policy – Hawk Communications App
Supporting Indigenous Communities with Respect and Accountability
Last Updated: May 25, 2025
At Hawk Solutions, we are honoured to support Indigenous communities and organizations through digital tools that respect community values, culture, and sovereignty. This privacy policy outlines how we collect, use, and protect your information in the Hawk Communications App and associated platforms.
Our practices reflect our deep respect for Indigenous data governance and our commitment to the OCAP® principles of Ownership, Control, Access, and Possession.
Who This Policy Is For
This policy applies to all users of the Hawk Communications App and any mobile or web-based tools built for Indigenous communities and organizations using the Hawk Solutions Web-Service Platform.
We recognize that data held in this app may belong not only to individuals, but to communities and organizations. We take that responsibility seriously.
What We Collect and Why
We only collect the minimum information needed to provide a safe and effective communication experience. This may include:
From the Mobile App:
- Name and Email – Used for account creation, login, and password recovery
- Engagement Data – Basic app activity such as page views or responses to push notifications
- Device ID – To deliver relevant push notifications
From the Web Admin Panel (for administrators):
- Platform Usage Data – To measure platform performance and user engagement
- Support Logs – When users contact us for help
We do not use your data for advertising, and we never sell or rent your personal information.
Respecting OCAP®
We recognize that information shared in this app may be more than just data—it can be a reflection of community identity, governance, or knowledge systems. Hawk Solutions is committed to upholding:
- Ownership: The community owns its data—always.
- Control: Communities/organizations decide how their data is used, accessed, or shared.
- Access: Communities/organizations and their members have the right to view and manage their data.
- Possession: Communities/organizations have the right to determine how long they wish to have their data hosted/stored and when it should be permanently deleted from the secure servers.
How We Use Your Information
We use the information you provide only to:
- Support secure access to the app
- Deliver notifications or messages
- Improve app performance
- Provide support to users and community administrators
- Communicate important updates (e.g. privacy changes or new features)
We will only contact you about the app or related services unless you explicitly opt in to other communications.
Your Rights & Choices
You can contact your community app administrator at any time to request:
- A list of your data items we store
- Corrections to inaccurate information
- Deletion of your data
- How your information is being used
- Withdrawal of your consent for future data collection
Data Security
We are committed to keeping your information safe:
- All information is encrypted during transmission (SSL/TLS) and at rest
- Data is stored on secure servers in Canada
- Access to your information is limited to authorized staff only
- We store as little personal data as possible
Data Retention and Deletion
We retain your information only as long as necessary to maintain your account or meet the needs of the community. If your account is removed or your community app is decommissioned, we will archive your data securely. You can request that your data be fully deleted at any time.
External Links
This app may link to other websites or services. Hawk Solutions is not responsible for the privacy practices of those external services. We encourage you to review the privacy policies of any linked sites.
Contact Us
If you have questions or concerns about this policy, please reach out to:
📧 info@hawksolutions.net
We are here to support Indigenous communities in building safe, respectful, and sovereign digital spaces.